FREQUENTLY ASKED QUESTIONS
With the redesign of your packaging, have you also changed your recipes?
Have no fear, our packaging has a new look but our recipes are exactly the same as you know and love! With the rebrand, we hope we made it easier to navigate our soup range to find the best one to suit your flavour and dietary preference, whilst letting you know all the exceptional health benefits.
After receiving many requests to include thicker soups in our range, we’ve also added 2 new soups to the family! If you’d like something new to try check out our Chicken & Sweetcorn Soup and Tomato, Capsicum & Basil Soup
Are your soups Halal-certified?
Our La Zuppa products are created with the mindset of inclusivity where everyone’s invited to the dinner table. Since there are many differences between halal communities, we always suggest our consumers refer to the ingredients list and other product information available on the pack.
While the ingredients, facility, and processes are not under any halal certification scheme, you can visit our website for the full ingredients list.
Why does your packaging no longer state “vegetarian-friendly”? Has anything changed?
Our recipe and manufacturing condition has not changed. We have reviewed our strategy and decided that our products welcome and invite all kinds of people to the dinner table. As there are many types of vegetarian lifestyles out there, by providing the necessary information, we want to let the consumers decide what is best suitable for their lifestyle rather than suggest what is and isn’t suitable.
Do any of your products contain sugar or cane sugar?
Some of our products do contain sugar (cane sugar). We always recommend for consumers to refer to on-pack labelling for product information. For products that do not add sugar as an ingredient, however, we cannot guarantee the absence of sugar from cross-contacts since all products share the same processes and equipment. Therefore, for all health concerns, please always consult a healthcare professional prior to consuming our products.
Is your Spring Vegetable & Brown Rice soup vegetarian?
Our Spring Vegetable & Brown Rice soup contains chicken stock and chicken as ingredients. If you are looking for choices that are more suitable for a vegetarian lifestyle, we recommend trying our Rustic Vegetable & Bean Soup and Moroccan-Style Pumpkin & Chickpea Soup. Our vegetarian recipes contain no animal ingredients, suitable for a vegetarian lifestyle. They, however, are made from the same equipment that also makes our soups containing chicken and other products with fish and egg. This is why you will find a statement on these packs saying ‘may contain egg and fish’. This helps us to keep our prices affordable and provide more choices. We love to be inclusive and honest, so everyone can enjoy our soups.
What are your bowls made of?
Our La Zuppa microwavable bowls are made of Polypropylene and they are BPA-free. They are carefully designed to be heat and food-safe, ensuring our products are kept in the best condition throughout the product’s shelf life.
Can I recycle my La Zuppa bowls?
We’re happy to say that for our La Zuppa bowls range, both cardboard and plastic bowls are recyclable for you to bring to recycling collection points (please note that the film for the bowl is not recyclable).
What are your pouches made of?
The La Zuppa pouches are made of layers of materials including PET, Nylon, Aluminium, and some other plastic materials. They are carefully designed to be heat and food-safe, ensuring our products are kept in the best condition throughout the product’s shelf life.
Why are you not using recyclable pouches?
We’re so glad you asked! Currently, the recycling infrastructure and network are not yet mature enough to support the public landscape of Australia for recyclable pouches. Hence, the use of recyclable pouches is not a feasible solution to our needs yet. However this is really important to us, so we welcome any suggestions on how we can move towards more meaningful and sustainable packaging.
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